Cisco Hosted Collaboration Solution for Contact Center - (v. 11.0) - media
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No capital expenditures (CapEx)
There is no hardware, no software, and no data center; it is all handled by your service provider. And because you are buying less equipment, you will use less power and enjoy the benefits of "green" computing.
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No lengthy deployment time
There is no telephony equipment to install, so your collaboration service can be operational in a matter of weeks instead of months.
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No additional staff required
Limited expertise is required, meaning lower support costs.
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No unpredictable costs
Pay only for what you use, when you use it - so-called "pay as you go."
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No worries
Cloud computing transforms the way in which services are provided, enabling unprecedented agility, scalability, and profitability. You can rapidly respond to changes in the market without having to manage a lot of infrastructure.
Cisco Hosted Collaboration Solution for Contact Center is designed for companies with small and large contact centers ranging from 10 to 12,000 knowledge workers or agents per customer instance. It is integrated with Cisco Hosted Collaboration Solution, so customers can tap into multiple applications and services on one smooth platform. Cisco Hosted Collaboration Solution for Contact Center delivers the advanced capabilities of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal, with all the benefits of cloud computing.
- Support for both small and large contact centers, ranging from 10 to 12,000 agents per instance
- Advanced agent and supervisor desktop with Cisco Finesse
- Support for multi-channel, outbound call campaigns and at-home agents
- Intelligent contact routing with Cisco Precision Routing
- Web 2.0-based reporting with Cisco Unified Intelligent Center
