If your purchase from Tecisoft.com does not meet your satisfaction, you have the option to initiate a return within a 30-day period from the date of purchase. To process a return for an item (excluding sample products), please ensure that the item is in new, unused, or unopened condition and is in its original packaging.
To complete your return, we require a receipt or proof of purchase.
The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase.
At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.